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DELIVERY FAQs

When will I get my order?

We use Australia Post for deliveries - Parcel Post within Australia and Express Courier for New Zealand. Delivery times for retail/wholesale orders will vary by location. As a guide, Australia Post provides the following estimates...

Your Location   Est. delivery time
Sydney, Brisbane, Melbourne or Canberra   1 - 3 business days
Adelaide, Hobart, Perth, Darwin   4 - 8 business days
Regional QLD, NSW, VIC   3 - 10 business days
Regional WA, SA, TAS, NT   4 - 14 business days
New Zealand 4 - 12 business days

Do you have ordering deadlines?

Retail orders are processed and dispatched each week day (excluding public holidays). Orders received before 8 am are dispatched that day, orders received at any other time are processed on the next dispatch day. Orders with an Express Post delivery option and received before 8 am will be posted that day.
Wholesale orders: Orders received before 8 am on any week day are dispatched that day. Otherwise they are dispatched on the next business day.
Distributor orders: Orders received before noon on any business day are dispatched on the next business day.

How much is delivery?

Normal delivery is ALWAYS FREE (if you want faster delivery you can pay for an Express Post service, charges are calculated at check out).

How will I know my order has been processed?

When your order has been processed and dispatched, we will email you with tracking details

Do you deliver to PO Boxes or Parcel Lockers?

Yes, Australia Post delivers to PO boxes and Parcel Lockers.

Will I have to sign for my delivery?

Signatures are not required. Orders are usually left if there is somewhere safe to do so, otherwise a card is left with instructions for pick-up.

Do you ship internationally?

We ship throughout Australia and New Zealand from our Australian website and our European distributor ships to countries throughout Europe. We are expanding internationally all the time so please email sales@bondichai.com.au to see if we are yet delivering in your country.